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Buyer's Guide
FAQs
 

FAQ - Order, Shipping, Etc.

Q: How long does it take to ship my order?

A: Orders are usually shipped within 1-2 business days after placing the order.

Q: When will my order arrive?

A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.

Q: How do I track my order?

A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

Q: What’s your return policy?

A: We allow the return of all items within 30 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.

Q: How do I make changes to an existing order?

A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.

Q: What shipping options do you have?

A: For USA domestic orders we offer UPS, FEDEX, and USPS shipping.

Q: Do you ship internationally?

A: We currently ship to the USA, Canada, and UK

Q: Do you sell gift cards?

A: We offer the option to purchase a gift card in our store. Contact us via email to learn about the different available options.

Q: Can I receive a refund?
A: If you are unhappy with the product you’ve received, you can get a refund.

FAQ - About the Company

Q: About the company

A: Founded in 2011

Q: What payment methods do you accept?
A:  We accept MasterCard, Visa, American Express, PayPal, JCB Discover, Gift Cards, etc.

Q: What does the warranty cover?
A: The warranty covers defects in materials. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse.

Q: Where are you located?
1502 West Hatcher Road, Phoenix, Arizona 85021

Q: How can I contact you?
A: A link to a contact us form, an email address, phone number or any communication method you might offer. For example: If you have a question, comment, suggestion or want to reach out for any other reason, you can contact our team at sales@cheetahmounts.com, 877-296-6412 or through our chat assistant.

How do I buy/redeem a gift certificate?
  To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I find my product?
  To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
  To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
  After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.